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At bdg9, your account data — including wallet activity across bKash, Nagad, and Bank Transfer — is handled with clear rules about what we collect, why we collect it, and how you can review or correct it. Access to this platform depends on your local law and eligible regions.
This policy describes how bdg9 collects, stores, and uses information tied to your account. When you register and log in — whether on a mobile browser or a saved session — we record the details needed to keep your account functional: your contact information, device identifiers, and transaction records linked to your chosen payment method. For payments processed through bKash, Nagad, or Bank Transfer, we receive confirmation data from those rails to verify deposits and withdrawals against your account. We do not store full payment credentials on our servers; the payment provider handles authentication on their side, and we receive only the reference data needed to match a transaction to your wallet. We also collect standard session data — IP address, browser type, and device model — to detect unusual access patterns and keep your account secure. This data is retained for as long as your account remains active and for a period afterward as required by applicable rules. You can request a summary of what we hold at any time through our support channel. Availability of this platform and the rights described here depend on your local law and the eligible regions we serve.
Understanding exactly what falls inside and outside this policy helps you know which rights apply to your account and where to direct questions.
Any information you provide when creating or logging into your bdg9 account — email address, phone number, and login history — falls fully within this policy. You can request to review or correct this data through the account settings page or via support.
Deposit and withdrawal records linked to bKash, Nagad, or Bank Transfer are covered here. We hold the reference data for these transactions. The payment provider's own privacy terms govern how they handle your credentials and authentication on their platform.
Your in-session activity — which game rooms you open, how long a session runs, and which categories you browse — is recorded at the account level. This data is used to maintain session continuity across devices and is covered by this policy.
Links or integrations that take you away from bdg9 — including the bKash or Nagad payment interfaces — operate under those providers' own privacy terms. We are not responsible for data practices on third-party platforms, and this policy does not extend to them.
You have several concrete actions available under this policy. To review the personal information we hold on your account, open the account settings section after logging in — your registered contact details and linked payment references are listed there. If any detail is incorrect, you can submit a correction request directly through the support channel and we will update the record after verifying your identity. If you want to know what session or device data we have stored, raise a data inquiry through the support contact form and describe what you are looking for. We will respond with the relevant records. For questions about how long specific data is retained or whether a particular record can be removed, the same support route applies. We aim to handle each request clearly and without unnecessary delay, though response times depend on the nature of the inquiry.
Log into your account and open the settings page to see your registered contact details, linked payment references, and recent login history. This is the fastest way to check what we currently hold.
If your registered email, phone number, or other account detail is wrong, contact support with the correction. We verify your identity before making changes to protect your account from unauthorised edits.
For questions about session logs, device records, or retention periods, use the support contact form. Describe the specific data you are asking about so we can locate and respond to the right records.
If you believe your data has been handled incorrectly or you want to understand a specific processing decision, our support team is the right first contact. We will explain what we hold and why.
If you have a question about this privacy policy or want to act on any of the rights described above, use one of the contact routes below. We do not publish channels we cannot staff, so the options listed here are the ones we actively monitor.
Submit a written privacy inquiry through the contact form on the bdg9 support page. Include your registered account email and a clear description of your request so we can locate the right records.
Open the live chat widget from any page on bdg9 to speak with a support agent directly. For privacy requests that require identity verification, the agent will guide you through the next steps.
Send your privacy question to the support email address listed on the bdg9 contact page. Use the email address registered to your account so we can match your inquiry to the correct record.
We take a straightforward approach to data security: collect what is needed, protect it at the account level, and give you clear routes to review or correct it.
We use session cookies to keep you logged in across page loads and to remember your device between visits. You can clear these through your browser settings at any time. Clearing them will end your active session and require you to log in again on your next visit.
Login activity is monitored at the account level. If we detect access from an unfamiliar device or location, we may prompt additional verification before allowing entry. This protects your wallet and transaction history from unauthorised access.
We retain account and transaction data for as long as your account is active and for a period afterward as required by applicable rules. If you want to know the retention period for a specific record type, raise the question through the support contact form.
When we update this policy, the revised version is published on this page with a note indicating what changed. Continuing to use your account after a policy update means you have had the opportunity to review the new terms. For significant changes, we may also send a notification to your registered contact.
These are the questions we hear most often about how bdg9 handles account and data privacy.
We collect your contact details — email address and phone number — along with the device and browser information from your first login. Once you make a deposit, we also hold the transaction reference linked to your chosen payment method, whether that is bKash, Nagad, or Bank Transfer.
No. When you pay through bKash or Nagad, authentication happens on the payment provider's platform. We receive only the transaction reference needed to match the deposit to your account. Your PIN and wallet credentials stay with the payment provider and are governed by their own privacy terms.
Log into your account and open the settings page to review your registered contact details and linked payment references. For session logs or device records not visible there, submit a data inquiry through the support contact form and we will locate the relevant records for you.
Yes. Contact support with the detail you want corrected and the correct version. We verify your identity before making changes to prevent unauthorised edits. Most corrections to contact details can be processed through the support channel without needing to close and reopen your account.
We retain data for as long as your account is active and for a period afterward as required by applicable rules. The exact retention period for a specific record type — such as a particular transaction log or session entry — can be confirmed by raising a question through the support contact form.
Your account data is retained for a period after your last activity, in line with applicable rules. If you want to understand what is held after an extended period of inactivity, or if you have a specific request about your records, contact us through the support form with your registered account email.